President, Group Chief Transition Officer
Past Experiences : Wrizto, Vodafone, Idea, Huawei, IBM
Sarbojit has experience in service delivery, strategy definition & implementation, transition/transformation, technology solution, pre-sales, operations, business & program management.
Strong acumen in ITIL v4 based processes with a key focus on Incident, change, problem, and IT Service Management, strong agile oriented delivery of infrastructure services. Proficient in enterprise-wide global implementations, technology upgrade and migration, server upgrade & migration, and revenue generation. Gained exposure over 2 decades, 13 Countries, 11 Domains & 100+ successful deliveries. He is an expert in industry-standard solutions for Customer Relationship Management, Enterprise Resource Planning, and management along with RPA. Extensive program management/governance experience with proficiency in conceptualizing & implementing solutions, scheduling, requirement/resource management. Expertise in defining IT roadmap & strategy and bridging the gap between functional groups and technology to foster targeted and innovative solution development.
Combined Digital Apps, Banks (SBI, Standard Charted, and Deutsche Bank) and SAP to Centralized Point of Sales at Vodafone Idea Limited
Planned and delivered CEM for Idea cellular with 2 competing vendors on a common platform
Implemented End to End Mobile Data Centre for Telenor Myanmar along with billing solution delivery and operations
Planned & implemented organizational transformation for Huawei and its client in Europe, Middle East, India, and Africa, Central Asia, and South East Asia region
KPN, Zain, Celcom, AirTel, Three UK, Telenor, Uzmobile, Movicel, and Lebara
−Achieved cost optimization for IBM, Bangalore, and Hyderabad for KPN, ACS, and Vodafone
Delivered Sales, Service and Customer Support system on Siebel 8.1 for Sun Direct through IBM
Designed solution & delivered Oracle suite covering Customer Relationship Management, Accounts Receivable/Payable, General Ledger, Oracle Billing & Revenue Management, Oracle Business Intelligence Enterprise Edition for Arrow Electronics at North America, USA
Combined Customer Knowledge Management of HP for Asia Pacific & Japan to World Wide Customer Knowledge Management at Singapore Epiphany AS
Successfully devised & implemented different solutions in CRM and ERPs like Siebel CRM & Analytics, Microsoft CRM, Oracle CRM, Siebel on Demand