Sarbojit Mishra

President, Group Chief Transition Officer

Past Experiences : Wrizto, Vodafone, Idea, Huawei, IBM

Sarbojit has experience in service delivery, strategy definition & implementation, transition/transformation, technology solution, pre-sales, operations, business & program management.

Strong acumen in ITIL v4 based processes with a key focus on Incident, change, problem, and IT Service Management, strong agile oriented delivery of infrastructure services. Proficient in enterprise-wide global implementations, technology upgrade and migration, server upgrade & migration, and revenue generation. Gained exposure over 2 decades, 13 Countries, 11 Domains & 100+ successful deliveries. He is an expert in industry-standard solutions for Customer Relationship Management, Enterprise Resource Planning, and management along with RPA. Extensive program management/governance experience with proficiency in conceptualizing & implementing solutions, scheduling, requirement/resource management. Expertise in defining IT roadmap & strategy and bridging the gap between functional groups and technology to foster targeted and innovative solution development.

  • Combined Digital Apps, Banks (SBI, Standard Charted, and Deutsche Bank) and SAP to Centralized Point of Sales at Vodafone Idea Limited

  • Planned and delivered CEM for Idea cellular with 2 competing vendors on a common platform

  • Implemented End to End Mobile Data Centre for Telenor Myanmar along with billing solution delivery and operations

  • Planned & implemented organizational transformation for Huawei and its client in Europe, Middle East, India, and Africa, Central Asia, and South East Asia region

  • KPN, Zain, Celcom, AirTel, Three UK, Telenor, Uzmobile, Movicel, and Lebara

  • −Achieved cost optimization for IBM, Bangalore, and Hyderabad for KPN, ACS, and Vodafone

  • Delivered Sales, Service and Customer Support system on Siebel 8.1 for Sun Direct through IBM

  • Designed solution & delivered Oracle suite covering Customer Relationship Management, Accounts Receivable/Payable, General Ledger, Oracle Billing & Revenue Management, Oracle Business Intelligence Enterprise Edition for Arrow Electronics at North America, USA

  • Combined Customer Knowledge Management of HP for Asia Pacific & Japan to World Wide Customer Knowledge Management at Singapore Epiphany AS

  • Successfully devised & implemented different solutions in CRM and ERPs like Siebel CRM & Analytics, Microsoft CRM, Oracle CRM, Siebel on Demand

Sarbojit Mishra